Customer Service Charter

Careseekers Customer Service Charter sets out your rights and how you can expect to be treated when you use the Careseekers platform or speak to our team.

It also sets out how we can work together to get the best possible outcome for you when you use our platform.

Our commitment to you

We will give a high standard of service to all our customers regardless of age, gender, sexuality, ethnic or cultural background, religion, disability or socioeconomic status.

We aim to be informative, helpful and act with care at all times.

We aim to empower you when choosing support work/workers so that you have control over these aspects of your life.

What you can expect from Careseekers

  • To be treated with dignity and respect.
  • The right to have support when using our platform.
  • To be provided with an interpreter if you need one (individuals and families engaging support workers only).
  • To receive accurate, clear information in ways that you can understand so you can make decisions that are right for you.
  • To be connected to disability support work/workers who can meet your needs. We will let you know if we cannot do this and give you ideas on where you may be able to find work/workers to meet your needs.
  • To be supported to use the platform by skilled and experienced staff.
  • The right to privacy and confidentiality. We will treat your personal information with sensitivity and according to the National Privacy Principles set out in the Privacy Amendment (Private Sector) Act 2000, a copy of which is available on request.

You can help us provide the best service for you by

  • Acting respectfully and safely towards anyone you engage with through the Careseekers platform and Careseekers staff.
  • Telling us if there is something that you like, or do not like, about our platform or the connections being made through the platform.
  • Giving us correct and up to date information needed to connect you with work/workers.

How to contact us

If you have any feedback or a complaint, we want to know. You can provide this feedback through our platform, or by calling 1300 765 465 or emailing