Home Care Packages

Did you know that using Careseekers, you can choose your own care worker and pay for them using your aged care funding?

Individuals and families using Careseekers love the:

  • Flexibility - no minimum hours, choose a care worker for as little as an hour a day.
  • Affordability - care workers on the platform charge on average between $25 - $35 per hour. This means you get more hours out of your home care package
  • Personal connection - choose a care worker who speaks the same language as a loved one, is local to the area, shares the same interests or simply has a personality type that will suit you or the person requiring care or support.

Please note, Careseekers can be used by individuals with a Government funded Home Care Package or paying privately for their care or supports.

Commonwealth Home Support Programme (CHSP) funding cannot be used to pay for workers you connect to on Careseekers.

Understanding home care packages

The Government’s MyAgedCare portal has lots of great information about Home Care Packages. We recommend you looking there for comprehensive information, to start we have summarised the main points for you below.

What is a Home Care Package?

A Home Care Package is a coordinated package of care and services to help you to live independently in your own home for as long as you can. It is available to people over 65 years of age.

Some people receive services through the Commonwealth Home Support Programme and are then assessed for a Home Care Package. Others will start with a Home Care Package.

There are four levels of home care packages to meet the different levels of care needs.

To access a Home Care Package you, or the person needing care or support, will need to have an ACAT assessment. Visit the MyAgedCare portal to arrange an assessment.

During an ACAT assessment, the assessor will discuss your current care needs and determine the best level to meet them.

It is expected that more people will be assessed as eligible for a lower level package, with a smaller number being assessed as needing higher level packages.

What are the levels?

  • Level 1 - Basic Care Needs - $8250 p.a
  • Level 2 - Low-level care needs - $15,000 p.a
  • Level 3 - Intermediate care needs - $33,000 p.a
  • Level 4 - High-level care needs - $50,250 p.a

The Australian Government subsidises a range of aged care services in Australia. It is expected you will contribute to the cost of your care if you can afford to do so.

The home care fee and residential care fee estimators will help you estimate the fees and payments you may be asked to pay for aged care. Click here to use the estimator.

How do I use our Home Care Package funding with Careseekers?

Very easily! Once your HCP funding has been approved, give us a call or jump onto the Careseekers platform and find a worker (don’t forget we offer a Concierge Service where we will help you choose a worker).

Once you have found a worker, we will connect you with a home care provider who will manage your HCP and make payments to your worker.

You will need to approve care worker invoices, which will then be sent directly to your home care provider for payment.

How much will it cost me to use my Home Care Package funding with Careseekers?

There are two costs you need to be aware of when using your Home Care Package funding with Careseekers:

  • Provider costs: The home care provider will charge an administrative fee for managing your Home Care Package. Providers set their own administrative fees so it is worth speaking to a few to understand their fees. Careseekers partners with some very affordable home care providers so don’t hesitate to reach out to our customer support team to discuss further.
  • Care worker costs: You will pay your worker using the funding in your package. Care and support workers on the Careseekers platform set their own rates and generally charge $28-35 per hour (during the week). Careseekers charges a 5% fee on top of the hourly rate to cover costs including public liability insurance.

What if my care worker is sick or can’t make it?

Using the Careseekers platform, you choose the workers and manage the relationship.

We recommend interviewing a few care workers so you can have some back up workers in case your worker is unable to attend.

Alternatively, you may want to create a team of workers, so you have a number of workers you can call on.

If your care worker leaves or is going away, you can simply jump online and find a new worker or give our customer support team a call and we can help you fill the role.

Which providers do you recommend putting my package with?

Careseekers has strong relationships with a number of home care providers. Please get in contact with our customer support team and we can send you our preferred providers.

MyAGedCare also has a great guide which can help you choose your provider. Please download it here.

Get in touch

If you are looking for care or support workers or are a home care provider that wants to work with Careseekers please submit your details below and a member of the Careseekers Team will be in touch.

Meet some support workers on the Careseekers Platform



Hornsby, NSW


St. Albans, VIC


Southbank, VIC