Feedback, Complaints and Incident Reports

Careseekers genuinely welcomes and encourages all people using its platform to provide feedback, complaints and suggestions. They are all valued and will help us to develop a better platform to meet customer needs and deliver positive outcomes.

Careseekers’ Customer Service Charter represents our vision and values and sets out what NDIS participants can expect from our Careseekers when choosing our organisation to provide care workers.

Giving feedback and making complaints to Careseekers

You can give feedback or make a complaint to Careseekers by:

All complaints will be investigated by the team and appropriate action taken in accordance with our Complaints policy which is available here.

External complaint process

If you are not satisfied or do not want to talk to Careseekers about your complaint, please contact the organisation, relevant to you, listed below.

You may get support from family, a friend or an independent advocate to support you in making a complaint to any of the below organisations.

NDIS Participants

NDIS National Quality and Safeguards Commission

A complaint can be made to the NDIS National Quality and Safeguards Commission by:

Aged Care

Aged Care Quality and Safeguards Commission

A complaint can be made when the services you are receiving are Government funded by:

Feedback, Incidents and Complaints