Supporting you during the COVID-19 outbreak

A care worker from Careseekers can help you with non contact support while you are at home

How Careseekers can help?

The COVID-19 Pandemic is very worrying for the users of Careseekers and society at large. We have thought about how Careseekers can help those in the community who are affected or at risk. After all, helping people in the community is what we do.

Much of the in-home care and support delivered by workers on the platform involves delivering essential services around daily living so will continue.

We are now also offering non-contact support in the form of running errands on behalf of people and video/phone support.

Additional services we can offer

Running errands

Items will be picked up and delivered and left at the front door

Social support over the phone

A care worker can give you a call a few times a week to check in and make sure you aren’t feeling too isolated

Workers you can trust

All workers on the Careseekers platform have gone through our onboarding process and have an up to date police check and references checked. All workers are also being asked to complete a mandatory COVID-19 Infection Control Training.

Contact us

To book in a care or support worker to run errands or provided non contact support please fill in the form and a member of the customer support team will get in touch ASAP.

If you want to register as a care or support worker please click here.

Important information and resources about COVID-19

The Australian Government is managing the COVID-19 (Coronavirus) outbreak in Australia as a health emergency. To reduce the spread of the virus, we all need to continue to take steps to make sure the people who receive and deliver care and support through the Careseekers platform are safe.

At all times we are following the Department of Health advice and are regularly updating the independent care and support workers as new information comes to light. We aim to support our community by assisting them to make the best decisions around delivering care and support.

Likewise, we are sharing this information with you so that you can make the best, and most informed decisions, around receiving care and support as this situation unfolds.

International Travel

Australia has closed its borders to all foreign nationals. Only Australian citizens, residents and immediate family can now enter Australia.

All people entering Australia from overseas must self-isolate for 14 days.

Domestic Travel

Prime Minister Scott Morrison has asked Australians to cancel any upcoming non-essential domestic travel plans. Flagging the upcoming school holidays, the Prime Minister has cited any planned interstate trips must be cancelled. Several states in Australia now require a 14 day self-isolation period for any interstate travellers, effectively closing their borders.

For the most up to date information on travel, please click here.

If you are not feeling well

If you are sick and think you have symptoms of COVID-19, please seek medical attention. The National Coronavirus Helpline operates 24 hours a day, seven days a week and can provide information about what to do. They can be reached at 1800 020 080.

Care and support services during self-isolation

Direct contact care and support services cannot be delivered during your period of isolation. If your services are essential to daily living please get in touch with your GP immediately.

Non contact care and support services can be provided e.g. phone support or running errands.

If you are in self isolation you need to tell your care or support worker immediately. If you are having issues getting hold of them please contact the Careseekers team on 1300 765 465 and we will help get the message to your worker as a matter of urgency.

What if my care or support worker is sick or has been overseas?

We have been communicating with the workers on the platform as this situation unfolds and any worker who feels unwell or has travelled will be in isolation and will not be delivering care and support. You may wish to ask your worker the following questions:

  1. Have they travelled to any of the restricted countries in the last 14 days?
  2. Are they feeling unwell?

If they answer yes to any of these questions you should cancel services with them and make a plan around when they can resume.

The Careseekers team is ready to help you find another worker in case your worker cannot service you. Please get in touch directly with the team on 1300 765 465 or email

We know this is an uncertain period of time. If you have any questions or concerns, please get in touch with our team. In the meantime, the best thing you can do for yourself is to keep your immunity strong, eat well and rest as much as possible.

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