Frequently Asked Questions for Care Workers

We are here to make finding care work easy. Below are some frequently asked questions but please contact us if your query is not answered.

1. Using Careseekers

What is Careseekers?

Careseekers is a digital platform that connects individuals, families and organisations to care and support workers. Our focus is aged, disability and post-operative care.

Careseekers gives you choice and control over the work you do - working as an independent contractor, you set your hourly rates and choose the work that suits your schedule.

How does it work?

To register as a worker on Careseekers, you will need to create a care or support worker profile. For more information on how to do this see section below ‘Creating your care or support worker profile’.

Once you have completed your profile, it will appear on the Careseekers platform. People looking for care workers may contact you or invite you to apply for their job.

There is also a jobs board. Simply click on the ‘search for jobs’ button on the top of your care workers portal to view and apply for these jobs.

Communication takes place through our secure, internal messaging system. When you are comfortable, you can take communication off the platform – to meet in person or speak over the phone.

Once you have completed a job submit your invoices to be paid through the Careseekers payment system, which is on the platform.

Does it cost to register as a care or support worker on Careseekers?

No. It is free to register with the platform as a care or support worker.

How much will I get paid as a care or support worker?

On Careseekers you set your own rates. You will state your hourly rate on your profile. Alternatively, you may choose to negotiate a rate based on the job’s requirements.

How do I set my hourly rate?

You set your rate based on your skills and experiences. Most care workers charge between $25-$35 per hour on weekdays and have higher rates for weekends and public holidays. You cannot enter an amount less than $22 per hour on the platform.

Remember, If you are working as an independent contractor you are responsible for paying your own taxes and super contributions. You may want to adjust your hourly rate to reflect these obligations.

When can I expect to start working?

Once your profile is complete and live on our website, people looking for care and support workers will start contacting you.

You can also start applying for available jobs.

What if I can only work for a couple of hours a day or week?

That’s no problem. It is very likely that there is someone looking for a care worker for a couple of hours a day or week.

Where are the jobs located?

Everywhere! The location of jobs will be stated on the job description.

Do I need a car to register on the Careseekers platform?

No. However some jobs will require workers who drive. The person needing a worker will specify if the worker must drive, and if they must have their own car. Cars used for work must have all correct insurances. Visit an insurance dealer for an accurate quote and more information.

What insurances do I need to work as an independent contractor?

Care and support workers working and paid through the Careseekers platform are covered by a public liability insurance policy placed by CGU. This means if you cause injury to the person you are providing care or support to, or their property, you will be covered by this insurance policy. For further details on this insurance policy, including any exclusions, click here. For a detailed copy of this policy, please email info@careseekers.com.au.

You may want to take out your own personal accident insurance (in case you get injured while working). We have partnered with Roobyx, who offer affordable personal accident insurance, based only on what you earn.

How is Careseekers different to a care agency?

Careseekers is not a care agency. Rather, we are a digital platform bringing together people needing care and support workers with care and support workers looking for work.

You do not work for Careseekers. Rather you work as an independent contractor who is engaged by a person looking for care or support.

Please read our terms and conditions for more information.

2. Creating your care or support worker profile

How do I create a care worker profile?

First you will need to register on the platform. To do this, click any of the links on the platform asking you to register, join or get started. Or, click here to sign up as a care worker.

Once registered you can create your care worker profile. You will be asked a series of questions about yourself e.g. your skills and experience. These answers will form your profile. There is also a space to write a little blurb about yourself.

Please note, your saved profile will be checked by our Community Care Team and will not be live until it is complete.

Do I have to include a photo?

Yes. Only care workers with photos will have their profiles turn up in search results. Photos build trust and show that you have gone to the effort to complete your profile.

I am having trouble uploading my photo. What should I do?

Please email your photo to info@careseekers.com.au with your name and we will upload it for you.

How do I edit my profile?

Once you have created your profile it is saved and you can come back anytime to edit it. To edit your profile, login to the Careseekers website, view your profile and click ‘update profile’.

Don’t forget to save any changes you make.

It is really important to make sure your details are up-to-date so please continue to edit your profile.

I’ve forgotten my password

Simply hit ‘forgot password’ on the login page or click here and a password reset will be sent to your email.

Occasionally our password reset emails find themselves in your spam or junk folder so please check in these folders if you do not receive it.

What qualifications do I need to be a care worker on the Careseekers Platform?

There are no set qualifications you need to register as a care or support worker on the Careseekers platform.

People looking for care or support workers will require different levels of qualifications and experience.

Obviously, having care industry related qualifications will make you suitable for a wider range of work.

If you feel you want to get, or update, your qualifications please get in contact with our Customer Support team.

What documents and background checks do I need to be on the Careseekers platform?

To register with Careseekers as a care worker you will need:

  1. A National Police Check Certificate obtained in the last 12 months – if you do not have one, please get in contact with us. We are a CrimTrac accredited organisation and can help you get a National Police Check Certificate. Click here to find out more.
  2. Two referees, preferably employment related
  3. 100 points ID e.g. drivers licence, passport

Who should I ask to be my referees?

We require all care workers who sign up to the Careseekers platform to have two past employers who can give a valid reference.

A valid reference is:

  • Someone who you worked for in the past 1-5 years
  • Someone who lives in Australia or can be contacted easily over the phone if living overseas
  • Someone who can give an honest review of your relevant work skills

Help! This is my first job so I don’t have any references

In these situations you can get a reference from someone other than a past employer – maybe a teacher or a community leader e.g. church pastor.

Do my personal details (full name, phone number, address, email) appear on my public profile?

No. Only your first name and (sometimes the first initial of your surname) will appear on your public profile.

Your last name, phone number, email address and physical address do not appear on your public profile. We require this information for you to register with the Careseekers Platform and it will not appear anywhere on your viewable profile. No one searching the site will see it.

If my phone number and email address are not on my profile, how can people contact me?

Through the Careseekers messaging system. This is a safe and secure way to communicate. Once you have established communication with a person looking for a care or support worker they may ask for your phone number so that you can do a phone interview.

How do I hide my public profile?

Simply click on edit profile and then click on the hide my profile button.

For a number of reasons you may wish to hide your profile. Once hidden, no one searching the platform will see your profile. However you will still be able to update your profile, submit invoices will continue to receive communications from Careseekers.

Someone is suspicious. What do I do?

If a potential care seeker seems suspicious to you (e.g. asking inappropriate questions or wanting to meet up at abnormal times or places) please contact Careseekers staff immediately and we will investigate. We have the right to remove any individual from the platform if they are not complying with our Terms and Conditions or using the platform appropriately. To view our Terms and Conditions click here.

3. Getting Paid

How do I get paid?

Through the Careseekers platform. Our secure, fast payment system allows you to submit invoices and receive payments.

Can I get paid privately or by cash in hand?

No. All work obtained through the Careseekers platform must be paid for through the Careseekers platform. Failure to do so will result in removal from the platform.

How do I add my bank account details to Careseekers?

When you log in to your account there will be a ‘Bank Account’ tab for you to enter your details. Please make sure you have entered your details correctly.

Will care seekers see my account details?

No, care seekers only receive the invoices you send them. They will not see your bank account details. Bank account details are securely stored with our payment partner Stripe. For more information about Stripe, you can visit their site here.

How do I submit my invoices?

When you log into your account there is a tab for you to enter the details of the work completed. On this sheet you will enter the date, your hourly rate and the times you worked. This information will be used to generate your invoice which will be sent to the care or support recipient (or their provider or family member) for payment.

Once you are working in a role, more detailed information on how to submit an invoice will be provided to you.

Help! The job title I need for my invoice is not appearing in my list of jobs

Only jobs that you have applied for, or been invited to apply for, will appear on your jobs list. To add a job that doesn’t appear in your list, find the job on the jobs board and apply for it. The job will then appear in your job title list.

What is an ABN and do I need one on my invoice?

An Australian Business Number (ABN) is a unique eleven digit number that identifies your business to the government and community.

To work as an independent contractor through the Careseekers platform you will need to have an ABN. You will only need your ABN once you start working.

Working as an independent contractor you will be paid a gross sum and you will be responsible for paying the appropriate taxes to the ATO at the end of each financial year (June 30 of each year).

We have partnered with AirTax who can help you manage your responsibilities as an independent contractor. For more information on AirTax click here.

Remember, you will have tax obligations regardless of whether you have an ABN.

How do I get an ABN?

You can get an ABN on the ATO website. Click here to learn more and apply for your ABN. You can also apply for an ABN through AirTax who will then help you manage your tax obligations.

Do I need to register for GST?

Generally if you’re earning over $75,000 from all of your business activities annually, you must also be registered for, and pay, Goods and Services Tax (GST). You can find out more about when you need to be registered for GST here.

AirTax can assist you register for GST and manage your quarterly payments.

What are my tax obligations as an independent contractor?

As an independent contractor you will be paid a gross sum and need to put aside money for tax which will be payable at the end of the financial year. This is because no one else is withholding tax on your behalf throughout the year.

If you are registered for GST, you will also need to make put aside the GST payable at the end of each quarter if you are registered for GST.

AirTax helps you take care of all your tax requirements, on you mobile. Register an ABN/GST and lodge your BAS and income tax return. Get started here.

When will I receive payment for work done?

Once you have submitted your invoice it will be sent to the care seeker for payment. Payment should be made according to the agreement you have made with the care seeker, or person paying on their behalf.

If you have concerns about when you will be paid, speak to the care seeker, or their representative. This is an important conversation to have before you start working.

Do I pay a fee for using the Careseekers platform?

Yes. Careseekers charges a 6% fee on top of your hourly rate e.g. if you charge $30 per hour, the Careseekers fee will be $1.50. This amount will be automatically deducted by our payment system.

Careseekers adds real value – we connect you with care and support work, cover your Public Liability Insurance, provide you with a payment system and a mechanism for following up on unpaid invoices.

I haven’t been paid. What should I do?

The first person you should contact is the person who has been managing the care or support. For example, the person receiving the care or support, their family member or their provider.

If after 7 days you have still not been paid, please contact the Careseekers Account Team at accounts@careseekers.com.au and state your invoice number.